What are your shipping details?
We offer both standard and expedited shipping options. Processing time is within 5 business days, and shipping times vary depending on your location. Due to COVID-19, there may be additional delays of up to 7 business days. We are working to improve our delivery process for safer packages.
What is your return policy?
We accept returns within 14 days of receipt. The item must be unused and in its original packaging. Customers are responsible for return shipping fees, unless the return is due to our error. Refunds will be processed within a certain amount of days. Please contact us at service@scutinails.com for the return address.
How can I pay for your products?
At present, you can only choose PayPal as the payment method. We apologize for any inconvenience this may have caused you. In order to provide you with a better payment experience, we are adding more payment methods for you.
What is your contact info?
You can contact us at service@scutinails.com. We are available 24/7 to assist you with any questions or concerns you may have.
I have problems with the payment process. Help me.
If you experience any problems concerning the payment, please contact us via email service@scutinails.com and provide as much information about your order as you can. We'll do our best to fix the problem as soon as possible.
A discount code isn't working, why?
Some of our discounts have minimum purchase prices or are for specific items! They also won't combine with and current sales we have on our site! If you want more info on your discount code and how it can be used pop onto the chat or email service@scutinails.com
Do you offer express shipping?
Yes, we offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country.
Do you cover customs/import fees?
No, we do not cover customs/import fees. The payment of customs/import fees is the responsibility of the importer and is levied based on the laws of the destination into which the products are being shipped.
I have not received my order on time. What do I do?
If your item is taking too long to arrive, please contact us via email service@scutinails.com. We will immediately offer a solution.
I want to return the item. How can I do it?
Simply contact us via email service@scutinails.com with a reason for your return. We will be happy to help.